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Knowledge base
COVID-19 IT Supports
COVID-19 and Remote Working (Staff)
3
Device Options While Working Remotely
Please go to CIT's COVID19 Website for all info
Remote Working
COVID-19 and Remote Learning (Students)
2
Remote Learning
Student Device Recommendations (MAC and Win)
Staff IT Support
Cyber Security Awareness
10
Report Message add on Office 365
Vishing
#PasswordSecurity
#ThinkB4UClick
#SpotAFakeEmail
See all 10 articles
Staff - IT Services
13
LMS (Canvas)
Office365 Portal
Online Applications
Core HR Portal
Large file sender
See all 13 articles
Staff - Microsoft Teams
7
Add Member to a Team/Channel
Create Teams Meeting
Joining a Teams meeting via a External email address (Staff)
Joining a Teams meeting via a External email address (Student)
Remove Member from a Team/Channel
See all 7 articles
Staff - Microsoft 365 Outlook - Email
26
Office 365 logging in (web)
Activating Outlook with MFA enabled on Android.
Activating Outlook on Phone (IOS)
Access Shared Mailbox
Adding Shared Mailbox iPhone
See all 26 articles
Staff - Multi Factor Authentication
9
Multi-factor authentication in Office 365
Configuring MFA for your CIT account
MFA Set-up (App)
MFA Set-up (Text)
Configuring MFA for MAC OSX 10.10 or above
See all 9 articles
Staff - Microsoft 365 OneDrive
6
OneDrive Cloud Storage
OneDrive Sharing from the Web
OneDrive Sharing from the Sync Client
OneDrive - Sync to your Device
FAQ - OneDrive
See all 6 articles
Workvivo
0
Staff Training
4
What's training would you like to have?
Office 365 Training Centre
Office (Word, Excel, Powerpoint, Access)
Office Tutorials (Word, Excel, PowerPoint, Access)
Frequently asked questions
8
PC and laptop procurement
Passwords - How do I change my password?
Passwords - How often do I have to change my password?
Hardware - How do I report a technical fault?
Core Portal
See all 8 articles
Eduroam - Staff Wireless
6
Eduroam 2019 (IOS)
Eduroam 2019 (Android)
Eduroam 2018 (Android)
Eduroam 2018 (IOS)
Staff - Eduroam on your Chromebook
See all 6 articles
Staff - Printing & Photocopying
1
Printing & Photocopying - Printing
Encryption
2
Encrypting & Extracting Files using 7-Zip (Windows)
Encrypting & Extracting files using Keka (Mac)
Staff - Microsoft System Center Configuration Manager - SCCM
6
Introduction to System Center Configuration Manager - SCCM
Changes to Microsoft Windows Update Deployments
Changes to Software Application Deployment
Changes to Operating System Deployments
Changes to Remote Support / Remote Control
See all 6 articles
Student IT Support
Frequently Asked Questions
19
Where can I find PCs I can use to access the Internet?
How do I change my password?
I’m locked out of my account, what do I do?
I can’t log in to the computers in CIT, what do I need to do?
Where on campus can I get access to the wireless network?
See all 19 articles
Eduroam - Student Wireless
6
Eduroam 2019 (IOS)
Eduroam 2019 (Android)
Eduroam 2018 (Android)
Student - eduroam on Surface RT
Eduroam 2018 (IOS)
See all 6 articles
Student IT Services
8
About Student IT Services
Student Single Sign On (SSO)
Student Password Reset
CIT Student Email
CIT Smartcard
See all 8 articles
Office 365 for Students
6
Office Pro Plus for CIT Students
Using OneDrive Cloud Storage
Collaborating with Office 365
FAQ Office ProPlus for students
Joining a Teams Meeting (Students)
See all 6 articles
myCIT Cloud Storage
2
Storing files using your myCIT Google Drive
Storing files using your CIT Office 365 OneDrive
Useful Links
2
Links to vLabs
Application links
Encryption
2
Encrypting & Extracting Files using 7-Zip (Windows)
Encrypting & Extracting files using Keka (Mac)
Canvas - Staff Support
Getting started with Canvas
9
How do I access Canvas?
How do I find help for Canvas?
How do I use the Canvas Interface?
The Canvas Dashboard
How do I view all my Canvas modules?
See all 9 articles
Creating content
0
Managing content
0
Assignments
0
Plagiarism Detection Tools (Turnitin)
5
How can I set up a Turnitin Assignment for my students?
Where can I find the assignments my students have submitted?
Can students submit drafts for a Turnitin assignment?
What are revision assignments in Turnitin?
Turnitin - Optional Settings
Cloud Computing - IT Support
vDesktop Access
2
View Desktop Access
vDesktop Access - Video
vLab Access
1
vLabs Access - Video
General Cloud Computing - FAQ
6
Cannot login into vDesktop
Cannot access vDesktop from work
Logging into vLab but page is just refreshing and not logging in.
Cannot access vApp
Within VApp; when going into console mode on a virtual machine, a black screen is being displayed.
See all 6 articles
About IT Services.
IT Support Process Diagram
1
IT Support Process Diagram
Community forums
Showing recent updates
Start a new topic
IT Services Forums
Announcements
38
Government Laptop Loan Scheme (For Students)
Posted by
Jonathan.mccarthy
,
2 months ago
Last Reply
by Jonathan.mccarthy
2 months ago
Device Options While Working Remotely
Posted by
Jonathan.mccarthy
,
2 months ago
Last Reply
by Jonathan.mccarthy
2 months ago
Install Microsoft Office on your device
Posted by
Calvin.kissane
,
9 months ago
Last Reply
by Jonathan.mccarthy
2 months ago
See all 38 topics
Tips and Tricks
20
IOS Backup & Restore Guide
Posted by
Steven.nolan
,
about 2 years ago
Last Reply
by Steven.nolan
about 2 years ago
Transferring Content Between Phones
Posted by
Steven.nolan
,
about 2 years ago
Last Reply
by Steven.nolan
about 2 years ago
Adding staff email on ios devices (via 'mail' app)
Posted by
Steven.nolan
,
about 2 years ago
Last Reply
by Steven.nolan
about 2 years ago
See all 20 topics
Anti-virus & Spam
2
Cyber Security Awareness: How Phish Prone Are You?
Posted by
Calvin.kissane
,
about 3 years ago
Last Reply
by Calvin.kissane
about 3 years ago
Gameover Zues, botnet, and Cryptolocker
Posted by
John.ofarrell
,
over 6 years ago
Last Reply
by John.ofarrell
over 6 years ago
Staff Handsets
2
Samsung Handsets
Posted by
Steven.nolan
,
almost 2 years ago
Last Reply
by Steven.nolan
almost 2 years ago
Apple Handsets
Posted by
Steven.nolan
,
almost 2 years ago
Last Reply
by Steven.nolan
almost 2 years ago
Essential Maintenance
Maintenance Archive
33
Service Desk - Essential Maintenance
Posted by
Eoin.deane
,
about 3 years ago
Last Reply
by Eoin.deane
about 3 years ago
IT Services Maintenance Window – Staff Email - Friday 1st April 2016
Posted by
John.ofarrell
,
over 4 years ago
Last Reply
by John.ofarrell
over 4 years ago
IT Services Maintenance Window (Friday March 4th) Network Line Card
Posted by
John.ofarrell
,
almost 5 years ago
Last Reply
by John.ofarrell
almost 5 years ago
See all 33 topics