Cork Institute of Technology - IT Services

Frequently asked questions 16

• PC and laptop procurement
• Passwords - How do I change my password?
• Passwords - How often do I have to change my password?
• Hardware - How do I report a technical fault?
• Core Portal

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Staff - Microsoft Office 365 33

• Office 365 overview
• OneDrive for Business
• FAQ - General
• Office 365 logging in (web)
• Office 365 email (web)

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Eduroam - Staff Wireless 4

• Staff - eduroam on your Android
• Staff - eduroam on your iOS device
• Staff - Eduroam on your Chromebook
• Staff - eduroam on Surface RT

Staff - Printing & Photocopying 2

• Printing & Photocopying - Printing
• Printing & Photocopying - Photocopying

Staff - Microsoft System Center Configuration Manager - SCCM 6

• Introduction to System Center Configuration Manager - SCCM
• Changes to Microsoft Windows Update Deployments
• Changes to Software Application Deployment
• Changes to Operating System Deployments
• Changes to Remote Support / Remote Control

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Staff - IT Services 6

• Staff Gateway
• Large file sender
• Online Applications
• Web Top-up
• CIT Video Conferencing Operating Manual

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Microsoft Office 2013 9

• What's new in Word 2013
• Word 2010 -> Word 2013 - The Differences
• What's new in Outlook 2013
• What's new in Excel 2013
• Get started with the Office 2013 suite.

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Staff - Lync 5

• Lync
• Lync - Navigation
• Lync - Options
• Lync - Schedule a Meeting
• Lync - Troubleshooting

Frequently Asked Questions 20

• Where can I find PCs I can use to access the Internet?
• How do I change my password?
• I’m locked out of my account, what do I do?
• I can’t log in to the computers in CIT, what do I need to do?
• Where on campus can I get access to the wireless network?

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Eduroam - Student Wireless 4

• Student - eduroam on your Android
• Student - eduroam on Surface RT
• Student - eduroam on your iOS device
• Student - Eduroam on your Chromebook

Student IT Services 12

• About Student IT Services
• Activating Your Account
• Student Single Sign On (SSO)
• Student Password Reset
• CIT Student Email

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Office Pro Plus 3

• FAQ Office ProPlus for students
• Office Pro Plus for CIT Students
• How to set up email client on Mac

myCIT Cloud Storage 2

• Storing files using your myCIT Google Drive
• Storing files using your CIT Office 365 OneDrive

Useful Links 2

• Links to vLabs
• Application links

General Cloud Computing - FAQ 6

• Cannot login into vDesktop
• Cannot access vDesktop from work
• Logging into vLab but page is just refreshing and not logging in.
• Cannot access vApp
• Within VApp; when going into console mode on a virtual machine, a black screen is being displayed.

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vDesktop Access 2

• View Desktop Access
• vDesktop Access - Video

vLab Access 1

• vLabs Access - Video

Getting started with Blackboard 12

• How do I access Blackboard?
• What if I cannot log in to Blackboard? (For Staff Members)
• How do I get my module to show up in Blackboard?
• Navigating Blackboard - The Dashboard
• Navigating Blackboard - Group by Semester

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Creating content 5

• How do I add a document to Blackboard?
• What's the difference between Files and Items in Blackboard?
• How can I add an image to my Blackboard module?
• Adding a Youtube video to your module
• Adding a link to external content from your module

Managing content 7

• How can I add a folder to organise my content?
• How do I move content into a folder in my module?
• How do I move content from one module to another?
• Copying content from one module to another
• When saving my module content should I Export or Archive?

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Assignments 3

• How can I create an assignment in Blackboard?
• How can I edit an assignment in Blackboard?
• What is the difference between Due Date and Availability?

Communication 3

• How can I create an announcement in Blackboard?
• How can I organise announcements in Blackboard?
• How can I send an email to my students from Blackboard?

Plagiarism Detection Tools (Turnitin) 6

• What plagiarism detection tools are available to staff?
• How can I set up a Turnitin Assignment for my students?
• Where can I find the assignments my students have submitted?
• Can students submit drafts for a Turnitin assignment?
• What are revision assignments in Turnitin?

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Customising your Blackboard module 0

Creating Tests 0

Collaboration 0

Grade Centre 0

Monitoring Progress and Activity in Blackboard 0