Munster Technological University

COVID-19 and Remote Working (Staff) 3

• Device Options While Working Remotely
• Please go to MTU's COVID19 Website for all info
• Remote Working

COVID-19 and Remote Learning (Students) 2

• Remote Learning
• Student Device Recommendations (MAC and Win)

Cyber Security Awareness 10

• Report Message add on Office 365
• Vishing
• #PasswordSecurity
• #ThinkB4UClick
• #SpotAFakeEmail

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Staff - IT Services 13

• LMS (Canvas)
• Office365 Portal
• Online Applications
• Core HR Portal
• Large file sender

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Staff - Microsoft Teams 8

• Add Member to a Team/Channel
• Create Teams Meeting
• Joining a Teams meeting via a External email address (Staff)
• Joining a Teams meeting via a External email address (Student)
• Remove Member from a Team/Channel

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Staff - Microsoft 365 Outlook - Email 22

• Office 365 logging in (web)
• Activating Outlook with MFA enabled on Android.
• Activating Outlook on Phone (IOS)
• Access Shared Mailbox
• Adding Shared Mailbox iPhone

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Staff - Multi Factor Authentication 6

• Multi-factor authentication in Office 365
• MFA - Configure MFA - New User or Reset User
• MFA - Change authentication method to Authenticator
• MFA - Change authentication method to Text
• Removing and Re-adding accounts from mobiles

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Staff - Microsoft 365 OneDrive 6

• OneDrive Cloud Storage
• OneDrive Sharing from the Web
• OneDrive Sharing from the Sync Client
• OneDrive - Sync to your Device
• FAQ - OneDrive

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Workvivo 1

• Your Staff Portal Workvio.cit.ie FAQ

Staff Training 4

• What's training would you like to have?
• Office 365 Training Centre
• Office (Word, Excel, Powerpoint, Access)
• Office Tutorials (Word, Excel, PowerPoint, Access)

Frequently asked questions 16

• PC and laptop procurement
• Passwords - How do I change my password?
• Passwords - How often do I have to change my password?
• Hardware - How do I report a technical fault?
• Core Portal

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Eduroam - Staff Wireless 6

• Eduroam 2021 (IOS)
• Eduroam 2021 (Android)
• Eduroam 2018 (Android)
• Eduroam 2018 (IOS)
• Staff - Eduroam on your Chromebook

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Staff - Printing & Photocopying 2

• Printing & Photocopying
• Printing & Photocopying - Printing

Staff - Apple Support 2

• How to enroll your Mac into the JAMF (Casper) management system
• Nudge: An Explanation

Encryption 2

• Encrypting & Extracting Files using 7-Zip (Windows)
• Encrypting & Extracting files using Keka (Mac)

Staff - Microsoft System Center Configuration Manager - SCCM 6

• Introduction to System Center Configuration Manager - SCCM
• Changes to Microsoft Windows Update Deployments
• Changes to Software Application Deployment
• Changes to Operating System Deployments
• Changes to Remote Support / Remote Control

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Frequently Asked Questions 19

• Where can I find PCs I can use to access the Internet?
• How do I change my password?
• I’m locked out of my account, what do I do?
• I can’t log in to the computers in MTU, what do I need to do?
• Where on campus can I get access to the wireless network?

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Eduroam - Student Wireless 6

• Eduroam 2021 (IOS)
• Eduroam 2021 (Android)
• Eduroam 2018 (Android)
• Student - eduroam on Surface RT
• Eduroam 2018 (IOS)

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Student IT Services 11

• About Student IT Services
• Activating Your Account
• Student Single Sign On (SSO)
• Student Password Reset
• MTU Student Email

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Office 365 for Students 6

• Office Pro Plus for MTU Students
• Using OneDrive Cloud Storage
• Collaborating with Office 365
• FAQ Office ProPlus for students
• Joining a Teams Meeting (Students)

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myCIT Cloud Storage 2

• Storing files using your myCIT Google Drive
• Storing files using your MTU Office 365 OneDrive

Useful Links 2

• Links to vLabs
• Application links

Encryption 2

• Encrypting & Extracting Files using 7-Zip (Windows)
• Encrypting & Extracting files using Keka (Mac)

Getting started with Canvas 9

• How do I access Canvas?
• How do I find help for Canvas?
• How do I use the Canvas Interface?
• The Canvas Dashboard
• How do I view all my Canvas modules?

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Creating content 0

Managing content 0

Assignments 0

vDesktop Access 2

• View Desktop Access
• vDesktop Access - Video

vLab Access 1

• vLabs Access - Video

General Cloud Computing - FAQ 6

• Cannot login into vDesktop
• Cannot access vDesktop from work
• Logging into vLab but page is just refreshing and not logging in.
• Cannot access vApp
• Within VApp; when going into console mode on a virtual machine, a black screen is being displayed.

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IT Support Process Diagram 1

• IT Support Process Diagram