General Cloud Computing - FAQ

Cannot login into vDesktop
If you are able to log onto email and blackboard but have difficulty logging onto vDesktop, your account may not have permissions to log onto the vDes...
Fri, 11 Jun, 2021 at 1:44 AM
Cannot access vDesktop from work
PCoIP protocol is used when access vDesktops. Some companies have this protocol blocked on their firewall. If you have difficulty accessing vDesktop t...
Fri, 11 Jun, 2021 at 1:44 AM
Logging into vLab but page is just refreshing and not logging in.
If there is difficulty logging into a vlab it may be that the link you are using is incorrect. Please go to the following location to view the list of...
Fri, 11 Jun, 2021 at 1:45 AM
Cannot access vApp
If you cannot access the vApp within your vLab, it may indicate that you have not been given sufficient permissions to access the vApp. You need to ch...
Fri, 11 Jun, 2021 at 1:46 AM
Within VApp; when going into console mode on a virtual machine, a black screen is being displayed.
This issue arises with compatibility with Firefox browser. Firefox browser version 13 or lower is recommended. To eliminate black screen, maximise the...
Fri, 11 Jun, 2021 at 1:46 AM
*NEW* vDesktops - The client integration plug in is missing
If you are accessing vLabs from a vDesktop especially for the first time, you may get the error:         "The client integration plug in is mis...
Fri, 11 Jun, 2021 at 1:47 AM