Frequently Asked Questions

Where can I find PCs I can use to access the Internet?
PCs are available in the Open Access lab, situated in the library building, and in the Library. Your department may also have computers available ...
Sun, 20 Jun, 2021 at 1:24 AM
How do I change my password?
To change your password, please visit If you know your current password, please log in and once logged in select the Change...
Wed, 9 Jun, 2021 at 3:04 PM
I’m locked out of my account, what do I do?
If your account is locked, please visit the IT Service Desk located at Open Access with your Student ID Card, via email at, or by s...
Fri, 22 Apr, 2022 at 9:30 AM
I can’t log in to the computers in MTU, what do I need to do?
To log on, you will need your Student Account details.  Your username is your student ID (e.g. R00012345) and your password is your single sign-on...
Wed, 9 Jun, 2021 at 3:05 PM
Where on campus can I get access to the wireless network?
There are a number of wireless hotspots located throughout the main Bishopstown campus, such as MTU Library, the main canteen, the IT building, the st...
Wed, 9 Jun, 2021 at 3:06 PM
Printing FAQ
Why can't I print? This could be for a number of reasons: If you have an old student card, ensure that it has been recoded. If it hasn’t, this...
Fri, 22 Apr, 2022 at 11:46 AM
SmartCard FAQ
Why does my card not read on print/copy screen display? Your card will need to be reconfigured. This can be done in the Card Office located within th...
Wed, 9 Jun, 2021 at 3:03 PM
How do I log off the computers?
To log off, click the Start button at the bottom left-hand corner of the screen and choose Log Off from the menu.
Wed, 9 Jun, 2021 at 3:07 PM
How do I report a technical fault?
In the event of network access failure, the user should report the fault to the IT Service Desk located in the IT Building either in person, by phone ...
Fri, 22 Apr, 2022 at 11:47 AM
How can I store my work?
Work can be stored in a number of ways: it can be saved to your H drive, saved to a portable device such as a USB key, or uploaded to your Google Driv...
Wed, 9 Jun, 2021 at 3:08 PM