Frequently Asked Questions

Where can I find PCs I can use to access the Internet?
PCs are available in the Open Access lab, situated in the library building, and in the Library. Your department may also have computers available ...
Tue, 10 Jun, 2014 at 12:23 PM
How do I change my password?
To change your password, please visit If you know your current password, please log in and once logged in select the Ch...
Wed, 1 Oct, 2014 at 2:40 PM
I’m locked out of my account, what do I do?
If your account is locked, please visit the IT Service Desk located at Open Access with your Student ID Card, via email at, or ...
Tue, 10 Jun, 2014 at 12:31 PM
I can’t log in to the computers in CIT, what do I need to do?
To log on, you will need your Student Account details.  Your username is your student ID (e.g. R00012345) and your password is your single ...
Tue, 10 Jun, 2014 at 12:21 PM
Where on campus can I get access to the wireless network?
There are a number of wireless hotspots located throughout the main Bishopstown campus, such as CIT Library, the main canteen, the IT building...
Mon, 13 Apr, 2015 at 10:15 AM
Printing FAQ
Why can't I print? This could be for a number of reasons: If you have an old student card, ensure that it has been recoded....
Tue, 10 Jun, 2014 at 12:49 PM
SmartCard FAQ
Why does my card not read on print/copy screen display? Your card will need to be reconfigured. This can be done in the Card Office loc...
Tue, 10 Jun, 2014 at 12:41 PM
How do I log off the computers?
To log off, click the Start button at the bottom left-hand corner of the screen and choose Log Off from the menu.
Tue, 10 Jun, 2014 at 12:22 PM
How do I report a technical fault?
In the event of network access failure, the user should report the fault to the IT Service Desk located in the IT Building either in person, by ...
Tue, 10 Jun, 2014 at 12:23 PM
How can I store my work?
Work can be stored in a number of ways: it can be saved to your H drive, saved to a portable device such as a USB key, or uploaded to your Googl...
Tue, 10 Jun, 2014 at 12:25 PM