In the event of network access failure, the user should report the fault to the IT Service Desk located in the IT Building either in person, by phone on 021 4335050, or by email to firstname.lastname@example.org. For IT Services to deal with any issue, a detailed and accurate description of the failure is required. The IT Service Desk responds to a wide range of computer-related queries.
All problems are regarded as important and will receive a swift response appropriate to the level of criticality to the business of the Institute. IT Services will take all measures, commensurate with the available resources, to maintain the reliable transportation of information to and from all systems connected to the Campus Network.