In the event of network access failure, the user should report the fault to the IT Service Desk located in the Open Access, Berkeley Center, Bishopstown either in person, by phone at 021- 4335050, or by email to

For IT Services to deal with any issue, a detailed and accurate description of the failure is required. The IT Service Desk responds to a wide range of computer-related queries.

All problems are regarded as important and will receive a swift response appropriate to the level of criticality to the business of the University. IT Services will take all measures, commensurate with the available resources, to maintain the reliable transportation of information to and from all systems connected to the Campus Network.

Opening Hours IT ServiceDesk:

Monday- Friday

08.30 -21.45 (Semester 1) 


09.00 -17.00