Microsoft 365 apps FAQ’s 

What is Microsoft 365 Apps for Education? 

Microsoft Office 365 Education is being provided by Microsoft to allow students to use a fully functional document editing suite on their own personal devices. Students may download the Microsoft 365 apps on 5 separate personal devices.

Has MTU decided to move away from Google Apps? 

No, MTU is continuing to use Google Apps for its myCIT email and calendar services in addition to the other Google apps provided (e.g. Drive, Hangouts, Slides, etc).

For how long can I use Office 365 Education? 

Once you are eligible, you can continue to use the plan until you graduate and are no longer an active student at Munster Technological University. On expiration, the Office applications enter a reduced-functionality mode. This means documents can be viewed but it isn’t possible to edit them or create new documents. 

What are the eligibility requirements for Microsoft 365 apps for Education? 

Students must have an “active” status on the MTU enrolment system.

Students must be registered as currently enrolled students of Munster Technological University.

Due to Microsoft licensing rules, MTU is not permitted to offer these benefits to Alumni students.

What level of support can I expect with Microsoft 365 apps for Education? 

IT Services will take responsibility for ensuring that students can connect to Office 365 Education platform using their @myMTU email address. At present, IT Services are not in a position to provide support on the installation or use of any of the services provided under the student Office 365 platform.

We would strongly recommend you ensure your device has the latest updates and is running a current up-to-date web browser. It is also advisable to make a backup of any valuable data before starting to install the Office suite. IT Services cannot take responsibility for any loss of data arising from use of Office 365. However, Microsoft has provided a number of web-based resources which you can avail of free of charge. If you’re experiencing issues trying to install Office on your PC or Mac, see Troubleshoot installing Office 365. For help with installing Office applications on your phone or tablet, see Office 365 mobile setup help For training guides and tutorials on using Office 365 Education, visit the Office Training Center. 

I’ve tried logging in but it won’t accept my password. 

Check to make sure you are using the correct password by logging in to your MTU email account via the main student portal

If that doesn’t work, then you might need to have your password reset. You can do this online at the Student password reset portal

Using my Apple Mac device each time I go to get the Office Suite installation it is only offering me the Microsoft version.

From the Mac ensure you use the safari browser when going to access the Office365 portal for download. Using this browser will inform the system of the version to make available.