Frequently asked questions

IT Services' frequently asked questions

PC and laptop procurement
PC and laptop procurement
Tue, 3 Jul, 2018 at 5:15 PM
Passwords - How do I change my password?
You can enrol in our password self-service system at, which will allow you to reset your password any time.  ...
Thu, 29 Jan, 2015 at 3:46 PM
Passwords - How often do I have to change my password?
Once you have enrolled in our password self-service system, you will receive an email 7 days before your password is due to expire, prompting you ...
Wed, 18 Mar, 2015 at 12:43 PM
Hardware - How do I report a technical fault?
In the event of the failure of network access, users should report the fault to the IT Service Desk located in the IT Building either by telephone...
Fri, 6 Jun, 2014 at 12:33 PM
Core Portal
General queries 1. What is CIT Core Portal? A. Core Portal is a web-based self-service that provides CIT employees with acc...
Tue, 10 Jun, 2014 at 10:28 AM
Wireless 1. Who can use wireless in CIT? A. Staff members and students members can use wireless full time within the college. Guest memb...
Mon, 15 Sep, 2014 at 4:55 AM
Changing your details - My details are wrong in the Global Address Book. How do I get them changed?
Please note the details that need to be corrected within the global address book. Please email them to in order to be a...
Tue, 16 Sep, 2014 at 12:28 PM
Bookings - How do I go about booking a video conference call?
If you would like to book a video conference room, please log a call with the Service Desk by emailing stating your full name, ...
Fri, 6 Jun, 2014 at 12:33 PM