Frequently asked questions

IT Services' frequently asked questions

PC and laptop procurement
PC and laptop procurement
Tue, 3 Jul, 2018 at 5:15 PM
Passwords - How do I change my password?
You can enrol in our password self-service system at, which will allow you to reset your password any time.  Whe...
Sun, 20 Jun, 2021 at 1:08 AM
Passwords - How often do I have to change my password?
Once you have enrolled in our password self-service system, you will receive an email 7 days before your password is due to expire, prompting you to...
Sun, 20 Jun, 2021 at 1:08 AM
Hardware - How do I report a technical fault?
In the event of the failure of network access, users should report the fault to the IT Service Desk located in the IT Building either by telephone (...
Mon, 21 Jun, 2021 at 1:17 AM
Core Portal
General queries 1. What is Core Portal? A. Core Portal is a web-based self-service that provides MTU employees with access to payroll, e-...
Sun, 20 Jun, 2021 at 1:13 AM
Wireless 1. Who can use wireless in MTU? A. Staff members and students members can use wireless full time within the college. Guest members can get ...
Sun, 20 Jun, 2021 at 1:13 AM
Changing your details - My details are wrong in the Global Address Book. How do I get them changed?
Please note the details that need to be corrected within the global address book. Please email them to in order to be amend...
Sun, 20 Jun, 2021 at 1:14 AM
Bookings - How do I go about booking a video conference call?
If you would like to book a video conference room, please log a call with the Service Desk by emailing stating your full name, ...
Sun, 20 Jun, 2021 at 1:14 AM
Email - Why are emails from my student's account going into my junk folder?
The college has a rule that allows in all student emails from This ensures that all student mails come into MTU and are not classed as spam ...
Sun, 20 Jun, 2021 at 1:15 AM
Email - Does Automatic Mail Archiving operate automatically, or must I choose to use it?
This service is configured to operate automatically across all email accounts in MTU.
Sun, 20 Jun, 2021 at 1:16 AM