Frequently asked questions

IT Services' frequently asked questions

PC and laptop procurement
PC and laptop procurement
Tue, 3 Jul, 2018 at 5:15 PM
Passwords - How do I change my password?
You can enrol in our password self-service system at http://password.cit.ie, which will allow you to reset your password any time.  ...
Thu, 29 Jan, 2015 at 3:46 PM
Passwords - How often do I have to change my password?
Once you have enrolled in our password self-service system, you will receive an email 7 days before your password is due to expire, prompting you ...
Wed, 18 Mar, 2015 at 12:43 PM
Hardware - How do I report a technical fault?
In the event of the failure of network access, users should report the fault to the IT Service Desk located in the IT Building either by telephone...
Fri, 6 Jun, 2014 at 12:33 PM
Core Portal
General queries 1. What is CIT Core Portal? A. Core Portal is a web-based self-service that provides CIT employees with acc...
Tue, 10 Jun, 2014 at 10:28 AM
Wireless
Wireless 1. Who can use wireless in CIT? A. Staff members and students members can use wireless full time within the college. Guest memb...
Mon, 15 Sep, 2014 at 4:55 AM
Changing your details - My details are wrong in the Global Address Book. How do I get them changed?
Please note the details that need to be corrected within the global address book. Please email them to servicedesk@cit.ie in order to be a...
Tue, 16 Sep, 2014 at 12:28 PM
Bookings - How do I go about booking a video conference call?
If you would like to book a video conference room, please log a call with the Service Desk by emailing servicedesk@cit.ie stating your full name, ...
Fri, 6 Jun, 2014 at 12:33 PM
Email - Why are emails from my student's mycit.ie account going into my junk folder?
The college has a rule that allows in all student emails from mycit.ie. This ensures that all student mails come into CIT and are not classed as s...
Fri, 6 Jun, 2014 at 12:36 PM
Email - Does Automatic Mail Archiving operate automatically, or must I choose to use it?
This service is configured to operate automatically across all email accounts in CIT.
Fri, 6 Jun, 2014 at 12:36 PM