How do I access my account via a web browser?

You can access your account by logging on to http://outlook.com/cit.ie and entering your
username (Firstname.surname) and your single sign-on password.


I can't log into my Office 365 account. What can I do?

Check that you have entered the correct username and password. If you are still unable to log in,
your account may be locked. Please visit www.password.cit.ie and unlock your account.


How do I deal with junk mail?

You can learn about how to deal with junk mail Here


How do I recover a deleted items?

As your email is now migrated to the cloud your deleted items will be stored in the cloud for
up to 30days after this time period these files will not be retrievable.
To recover any recently (within 30days) deleted files please follow the instructions Here


Can I delegate or share access to my mailbox with another member of staff?

Yes you can with Outlook Web App, you can quickly and easily give someone permissions to view
and modify the messages in your mailbox.

To share one of your mail folders with someone you can follow the instructions on how to Here


How do I open and send email from a shared mailbox and

how do I add it to my primary mailbox?

If you have full access permission to a shared mailbox that appears in the address book, you can use

Outlook Web App or a desktop version of Outlook to open that mailbox.

Learn how a team can benefit by using Outlook Web App to work with a shared mailbox,

including how to open and send email from the shared mailbox and how to add it to a primary mailbox Here


Can I still set up Out of Office replies?

Yes you can use automatic replies whenever you want to let people who send you email know that you won’t be responding
to their messages right away. After automatic replies are turned on, they’ll be sent once to each sender.

An article on how to set up automatic replies in Outlook Web App can be found Here


How do I set up my email signature?
Learn how to create and add a signature to your email messages in Office 365 and in Outlook Here


How do I set up forwarding to another email account?

Learn how to set up forwarding to another email account Here


What are Rules used for and how can I set up Rules for my Outlook web account?

You can create Inbox rules in Outlook Web App to automatically perform specific actions on messages as they arrive,
based on your criteria.
For example, you can create a rule to automatically move all mail sent to a group you're a member of to a specific folder.

Learn how to set up and use Rules Here


Can I import (merge items) from a .pst?

Yes you can find steps on how to import (merge items) from a .pst Here

You can find steps on how to import (merge items) from a .pst on a Mac Here