Unsupported Software


Internet Explorer 7 went out of support in October 2012. For Macs, Office 2008 and Entourage 2008
have been out of support since April 2013.

On April 8, 2014 Microsoft ends support for several products.

• Internet Explorer 8

• Outlook 2003

• Windows XP Service Pack 3





What new features are included?


• OneDrive for Business is now included with your CIT account. OneDrive for Business offers 1TB of
cloud-based storage so your files will be accessible from almost any web enabled device.

• Office Web Apps are now available through your CIT account. This means you have free online access
to the Microsoft Office suite of web applications such as Word, Excel, and PowerPoint. These Office Web Apps
and OneDrive for Business allow you to work on, access, and share your documents through your web browser.


How does this affect my account


• Your CIT email account will move to the Office 365. This will significantly change the way your account looks
as well as adding a number of new features.

• OneDrive and Office Web Apps will be added to your account

• Your CIT email account now offers 50GB of mail storage as well as 1TB of file storage.


Will I be able to log in during the Upgrade?


Yes, during the upgrade you will be able to access your email. If your account starts upgrading while you are logged
in you will be asked to log out and log back in. It is possible that your mailbox will be inaccessible momentarily
during the final stages of this process.


Now that the upgrade is complete I cannot log in.


• Please verify that you are using the correct Username and Password.

• If you have verified that you are using the correct Username and Password and your account is not locked, but still
cannot log in to CIT please password.cit
servicedesk@cit.ie portal


Will my email address change?


• Your email address will remain the same.


Will my Log-in information change?


• Your username and password will not change. You will continue to use firstname.lastname@cit.ie as your username.


How will I access OneDrive for Business and Microsoft Office Web Apps?

•OneDrive for Business,as well as the Microsoft Office Web Apps, will be accessible from the navigation panel inside
your CIT Office 365 account.


Will I need to make changes on my Phone or Tablet?

• If you use an app on your phone or tablet, you may need to change the server settings on your device. Server settings
should be changed to outlook.office365.com.


Where will my data be stored and will it be secure?

•Your data will be stored in Microsoft’s European datacentres in Dublin and Amsterdam. Microsoft Office 365 is regularly independently audited and certified against several Information Security and Data Protection standards including ISO270001,
Safe Harbor Framework and the EU Model clauses.  If you would like further information
 Microsoft’s Office 365 Trust Centre
 provides additional detail of the security, privacy and compliance features of Office 365.